nusstar is committed to protecting the privacy and personal data of every Filipino player. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what your rights are under Philippine law.
This Privacy Policy ("Policy") is issued by nusstar ("nusstar," "we," "us," "our"), the operator of the online gaming platform at nusstar.club, in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the National Privacy Commission's (NPC) issuances.
This Policy applies to all personal data collected, processed, used, stored, or disclosed by nusstar in connection with your use of the Platform — including during account registration, identity verification (KYC), gaming activity, financial transactions, customer support interactions, and marketing communications.
By registering an Account on nusstar or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the nusstar platform and may request account closure in accordance with our Terms and Conditions.
nusstar is the Personal Information Controller (PIC) under the DPA for all personal data processed through the Platform. For data protection inquiries, please contact our Data Protection Officer (DPO) via the contact details provided in Section 12 of this Policy.
nusstar collects the following categories of personal data from players and prospective players:
Identity Data: Full legal name, date of birth, nationality, government-issued identification numbers (e.g., Philippine National ID, SSS, GSIS, PhilHealth, TIN, passport number, driver's license number), and facial photographs or scanned copies of identity documents submitted for KYC verification.
Contact Data: Email address, Philippine mobile number, and residential address (including barangay, city/municipality, province/region).
Financial Data: GCash-registered mobile number, Maya account identifier, bank account details (for supported bank transfer methods such as BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records, and source-of-funds documentation where required by AML regulations.
Gaming Activity Data: Game history, bet amounts, win/loss records, session durations, game preferences, bonus redemption history, and responsible gaming settings configured on the Account.
Technical Data: IP address, device identifiers, browser type and version, operating system, geolocation data (used solely to confirm jurisdictional eligibility), session logs, and cookies as described in Section 6.
Communications Data: Records of customer support interactions via live chat, email, or any other channel, including transcripts, timestamps, and issue resolution notes.
Marketing Preferences: Records of your consent to, or opt-out from, receiving promotional communications from nusstar.
nusstar collects personal data through the following means:
nusstar processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
nusstar uses the personal data it collects for the following specific purposes:
nusstar does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:
All third-party service providers with whom nusstar shares personal data are subject to contractual data processing agreements that require them to implement adequate technical and organizational security measures consistent with the DPA.
nusstar uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
nusstar does not use third-party advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair Platform functionality.
nusstar retains personal data for the periods specified below, after which data is securely deleted or anonymized:
nusstar implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Key security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nusstar will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will communicate the breach to affected players without undue delay, as required by the DPA and NPC Circular No. 16-03.
As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by nusstar:
To exercise any of the above rights, contact nusstar's Data Protection Officer at the contact details in Section 12. nusstar will respond to data subject requests within fifteen (15) business days of receipt. Identity verification may be required before processing requests.
Some of nusstar's third-party service providers — including certain game software providers and cloud infrastructure vendors — may be located or process data outside the Philippines. Where personal data is transferred outside the Philippines, nusstar ensures that adequate safeguards are in place consistent with NPC guidelines on cross-border data transfer, including contractual clauses requiring the recipient to provide a level of protection equivalent to that afforded by the DPA.
nusstar will not transfer your personal data to any jurisdiction that does not provide adequate data protection standards unless specific safeguards, as required by the NPC, are implemented.
nusstar strictly prohibits the registration or use of the Platform by any individual under 21 years of age. nusstar does not knowingly collect, process, or store personal data from persons under 21. If nusstar becomes aware that personal data has been collected from an individual under 21, such data will be immediately deleted and the associated Account will be permanently closed.
If you are a parent or guardian and believe that a minor has registered an Account on nusstar, please contact our Data Protection Officer immediately at the contact details provided in Section 12 so that appropriate action can be taken without delay.
For privacy-related inquiries, data subject rights requests, or to contact nusstar's Data Protection Officer, please use the following contact information:
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. NPC contact details are available at the NPC's official government website.
nusstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or nusstar's data processing practices. Material changes will be communicated to registered players via the email address on file at least seven (7) days before the amended Policy takes effect.
The "Last updated" date at the top of this Policy reflects when the current version took effect. Continued use of the nusstar Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage all players to review this Policy periodically.
Under the Philippine Data Privacy Act, every nusstar player has meaningful rights over their personal information. Here's a quick reference.
You must be told what data nusstar collects, why it's collected, and how it's used — before or at the time of collection.
You can request a copy of all personal data nusstar holds about you, including what sources it came from and who it has been shared with.
You can object to nusstar processing your data for direct marketing purposes at any time by updating your communication preferences.
If any personal data nusstar holds about you is inaccurate or incomplete, you have the right to have it corrected promptly.
You may request deletion of your data where it is no longer necessary, subject to nusstar's legal retention obligations under AML and PAGCOR regulations.
You can request your personal data in a machine-readable format to transfer to another service provider where technically feasible.
Every data process at nusstar is mapped, documented, and reviewed for compliance with Republic Act No. 10173. Our DPO oversees all data handling practices and reports to nusstar leadership.
nusstar will never sell, rent, or monetize your personal data to third-party advertisers or data brokers. Your data is used exclusively to operate your nusstar account and comply with legal obligations.
Our privacy framework is built around Philippine law — the DPA and NPC guidelines — not imported from foreign jurisdictions. nusstar's data practices reflect what Filipino regulators and Filipino players expect.
In case of a data breach affecting your rights, nusstar commits to notifying the NPC within 72 hours and communicating directly with affected players — not burying the incident in fine print months later.
nusstar collects only the personal data necessary for the stated purpose. We don't collect data speculatively. Every field on every form has a documented purpose that maps to a legal basis under the DPA.
nusstar's Data Protection Officer is reachable via live chat 24/7 and by email. Data subject rights requests receive a substantive response within 15 business days — not a form letter that delays and deflects.
Your privacy is protected at nusstar. Log in to your account and enjoy the full nusstar Casino experience — live games, slots, bingo, Hi-Lo, and sports betting — knowing your personal data is handled with care under Philippine law.
Must be 21 years or older. PAGCOR regulated market. Please gamble responsibly.